Meet the Physician Support Team     HCA MidAmerica Division

HCA Healthcare’s Mid-America Provider Solutions Specialist Team works diligently to support HCA Healthcare providers. For assistance from the appropriate team member, call our Physician Hotline to speak directly with an analyst: 1-877-422-2060. Additionally, our 24/7 Service Desk can be reached at:1-816-276-4357 for general computer issues and questions.

PSG PSS Team     eClinical Works

Our PSG Provider Solution Specialist (PSS) team is comprised of 13 highly qualified IT professionals who specialize in assisting our Ambulatory Clinic Physicians and Advanced Practice Professionals throughout the healthcare continuum from the introduction to, adoption, and advancing utilization of HCA technologies. Our team ensures our Ambulatory Clinic providers have training and instruction on how to access and effectively utilize healthcare technologies while responding to, triaging, and delivering seamless coordination for provider support needs.


Chelsea Duncan, Consulting Provider Solution Specialist

Gordon DeJong, Consulting Provider Solution Specialist

Kaylyn Chitwood, Consulting Provider Solution Specialist

Kalli King-Jones, Consulting Provider Solution Specialist

Deanna Wilkerson, Consulting Provider Solution Specialist

Lexi Johnson, Consulting Provider Solution Specialist

Monica McBride, Consulting Provider Solution Specialist

Hunter Pescetto, Senior Provider Solution Specialist

Karli Conrad, Senior Provider Solution Specialist

Rachel Bass, Senior Provider Solution Specialist

Tara Sayers, Senior Provider Solution Specialist

Garrett Godsey, Senior Provider Solution Specialist

Dani Drass, Manager Physician Services Support

Facility PSS Team     eClinical Works

Our Facility Provider Solution Specialist (PSS) team is comprised of 8 highly qualified IT professionals who specialize in assisting our facility side Physicians and Advanced Practice Professionals throughout the healthcare continuum from the introduction to, adoption, and advancing utilization of HCA technologies. Our team ensures our facility providers have training and instruction on how to access and effectively utilize healthcare technologies while responding to, triaging, and delivering seamless coordination for provider support needs.


Joan Pflumm, Consulting Provider Solution Specialist - Overland Park Regional

Carol Salisbury, Senior Provider Solution Specialist - Menorah Medical Center

Megan Sherrin, Senior Provider Solution Specialist- Research Brookside ER & Lafayette Regional Health Center

Maiya Kelley, Provider Solution Specialist- Centerpoint Medical Center

Stephone Anderson, Provider Solution Specialist- Research Medical Center

Alissa Iseman, Provider Solution Specialist- Lee's Summit Medical Center

Melissa Richards, Provider Solution Specialist- Belton Regional Medical Center & Research Psychiatric Center

Josh Hamlin, Manager Facility Physician Services Support